Refund and Returns Policy

At Boot Barn, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund process as outlined below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed
  • In original condition
  • All original tags attached (if applicable)
  • Returned in original packaging

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items returned after 30 days from delivery
  • Items showing signs of wear, damage, or alteration
  • Items missing original tags or packaging (if applicable)

How to Initiate a Return

To start a return, please contact our customer support team before sending any items back.

📧 Email: support@bootbarrn.com
📞 Phone: +1 863-304-9599

Please include:

  • Your order number
  • The reason for the return
  • Photos (if the item is damaged or incorrect)

Once your return request is approved, return instructions will be provided.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect
  • We recommend using a trackable shipping method
  • Boot Barn is not responsible for return packages lost or damaged during transit

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Refund processing typically takes 5–10 business days, depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide clear photos so we can review the issue.

Once verified, we will arrange a replacement or refund at no additional cost.

Exchanges

At this time, direct exchanges are not offered.

If you would like a different item, please return the original product following the return process above and place a new order.

Late or Missing Refunds

If your refund has not appeared after the stated processing time:

  • Check with your bank or payment provider
  • Contact your credit card company

If the issue persists, please contact us for further assistance.

Contact Information

For any questions regarding returns or refunds, please contact us:

Boot Barn
📍 Address: 1748 US Hwy 27 N Unit D, Sebring, FL 33870, United States
📧 Email: support@bootbarrn.com
📞 Phone: +1 863-304-9599

Boot Barn
Fair Returns. Transparent Refunds. Trusted Shopping.